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    Security & data handling

    Built to be trusted with a loan book.

    You're importing borrowers, terms, and documents. Here is exactly how that data is stored, isolated, processed, and returned to you. Forward this page to whoever needs to sign off.

    Where your data lives

    Wagoo runs on Supabase (PostgreSQL) hosted on AWS in the United States (us-east-2), with the web application served by Vercel. Your book is encrypted in transit (TLS) and at rest, with automated daily database backups managed by our database provider.

    Tenant isolation

    Every lender's workspace is isolated at the database layer using row-level security: every query is scoped to your workspace by the database itself, not just by application code. No other lender can ever read your deals, borrowers, documents, or payments.

    AI and your data

    AI features (the import agent, prescreen memos, the assistant) read only the data they need to do the job you asked for, and your data is never used to train AI models. AI processing runs through Anthropic's API, which does not train on API data. Agent actions that change your book follow an approve-first pattern: the agent proposes, you approve.

    Subprocessors

    Supabase / AWS (database, storage, authentication) · Vercel (application hosting) · Stripe (billing: card details never touch Wagoo's servers) · Anthropic (AI processing) · Resend (transactional email) · PostHog (product analytics) · LiveKit (voice features) · Google and Microsoft (only if you connect those integrations).

    Your data is yours

    Export deals to Excel anytime, including after you cancel. If you don't subscribe after a trial, your workspace stays intact so you can pick up later, or email us and we'll delete it entirely. A Data Processing Agreement is available on request.

    Compliance posture

    We are not yet SOC 2 certified. We're an early-stage company and we'd rather say that plainly than imply otherwise. The controls above are in place today, and we're happy to walk your counsel or IT through any of them. Ask us anything: support@wagoo.ai.